Quick answers for your business

Only businesses: restaurants, pizzerias, hotels, cafés, ice cream parlours, bakeries, caterers and retailers. Businesses based in the EU need a valid VAT ID; businesses based outside the EU (e.g. in Switzerland) can also order without a VAT ID. Planning a party or celebration as a private person and need a larger quantity? Then just ask us and we will make you an offer.

Our shop is intended for businesses. For larger occasions such as weddings, birthdays or club parties we are happy to make an exception: write to us via the contact form what and how much you need and where it should be delivered. We will get back to you with an offer.

Register with your email address. You get a code, you do not need a password. Then enter your company details (and, for EU businesses, your VAT ID) in your customer account and you can order right away.

We are a wholesaler. Only registered customers see prices. They are net per carton and per piece and depend on your delivery country, just like shipping costs and minimum order value. Registration is free.

Please check your spam folder and request a new code. If it still does not work, get in touch and we will help you personally.

For businesses based in the EU, yes: we only supply businesses. Businesses based outside the EU (e.g. in Switzerland) can also order without a VAT ID. We check your number automatically. With a valid VAT ID from an EU country other than Germany, we deliver without VAT (reverse charge). Deliveries to Germany are always subject to VAT, deliveries to Switzerland are exports without VAT.

Yourself in your customer account: company name, address and VAT ID. We check a new VAT ID automatically.

Yes, it depends on your delivery country. You can see the exact amount in the country check and in the cart. If you collect yourself in Nuremberg, there is no minimum order value.

Log in and add your products to the cart. There you enter your preferred day, at the earliest 24 hours after ordering. You also enter the time window in which we can deliver. We confirm the appointment by email. For collection, you do not need to give a day or time. Payment is made at checkout. As soon as payment is received, your order is accepted.

Every product page shows the unit you order in. Cartons can be ordered right away. Pallets do not go through checkout: you pre-order them without obligation, we confirm availability, price and delivery date personally, and only then is the order placed.

Yes. You can combine cartons freely, just as you like. Pallets can be mixed within one product group.

Via “Quick reorder” in your account. There you will find everything you have ordered before and can also search by item number.

Yes, as long as the goods have not yet left our warehouse. Just contact us by phone or email.

You enter your preferred day in the cart, at the earliest 24 hours after ordering. You also enter the time window in which we can deliver. We confirm the appointment by email. For collection, you do not need to give a day or time. Before delivery, Kühne + Nagel agrees the date with you by phone or email. More in our shipping terms. There is no shipment tracking.

That depends on your delivery country. You will find everything about delivery and transit times in our shipping terms.

Kühne + Nagel transports your frozen goods in freezer trucks, at −18 °C throughout. The cold chain stays closed until you receive the goods.

To the kerbside of your delivery address. Carrying into the building is not included. We cannot deliver to parcel lockers or PO boxes.

Yes. Import duties, VAT and customs fees are paid by you as the recipient. From a goods value of €1,000 we deliver on request only: send your order from the cart as a request and you will receive an offer including delivery costs. Customs may cause slight delays.

That depends on your delivery country. You can see the values for your country in the country check.

Accept damaged goods only with reservation and have the driver confirm the damage in writing. Take a photo and report the damage no later than 7 days after receipt to [email protected].

By credit and debit card (Visa, Mastercard, Maestro, American Express, UnionPay), Apple Pay, Google Pay and Klarna. Depending on the country, local methods are added, such as EPS, Bancontact, BLIK or Satispay. You can see which payment methods are available to you at checkout.

You receive your invoice by email. If you need a copy, just drop us a line.

Where we have ingredients and allergens, they are shown directly on the product page. If they are missing, we are happy to send you the details on request.

The best-before date is printed on every carton. Store the goods at −18 °C or colder at all times.

Where we have the details, you will find thawing, preparation and baking temperature directly on the product page.

Yes. In every category you can filter by vegan, vegetarian and gluten-free.