Shipping policy
Taste of Italy GmbH · Last updated: October 2026
1. Who these terms apply to
We supply exclusively businesses (hospitality, retail, trade). Businesses based in the EU need a valid VAT ID; businesses based outside the EU (e.g. in Switzerland) can also order without a VAT ID. We do not sell to consumers.
2. Shipper and warehouse
Taste of Italy GmbH
Kitzsteinhornstraße 19
5700 Zell am See, Austria
Goods are shipped from our warehouse:
Nuremberg warehouse, Kurt-Nagel-Platz 1, 90475 Nürnberg, Germany
3. Freight forwarder and cold chain
We ship exclusively with the freight forwarder Kühne + Nagel. Frozen goods travel in a refrigerated truck at a constant −18 °C. Delivery is to the kerbside of the specified delivery address. Carrying the goods into the building is not included.
4. Delivery areas and minimum order value
We deliver throughout Europe. Minimum order value, product prices and shipping costs depend on the delivery country.
| Delivery country | Minimum order value |
|---|---|
| Germany, Austria, Luxembourg, France, Netherlands, Poland | 300 € |
| Czech Republic, Hungary | 600 € |
| Belgium, Greece, Ireland, Italy, Croatia, Slovakia, Spain | 1.000 € |
| Switzerland | 300 € (from €1,000 on request, see section 8) |
| Montenegro | 1.500 € (see section 8) |
| all other countries | on request |
In Germany, Austria, Luxembourg, France, the Netherlands and Poland, delivery is free of shipping costs from an order value of €1,000.
After logging in, you can see the shipping costs for your delivery country in the cart before you order.
We deliver to countries not listed in the table on request. Write to us at [email protected].
5. Collection from our Nuremberg warehouse
You can also collect your order yourself from our Nuremberg warehouse. There is no minimum order value for collections. We will arrange the collection time with you after you order.
6. Pallets
Pallets are ordered as pre-orders. A pallet can be mixed within one product group. Cartons can be combined freely.
7. Delivery date
You name your preferred day, at the earliest 24 hours after ordering. You also enter the time window in which we can deliver. We confirm the appointment by email. For collection, you do not need to give a day or time.
Kühne + Nagel will contact you before delivery to arrange the drop-off. We do not offer shipment tracking.
Guideline times by country (working days Monday to Friday, excluding public holidays at the Nuremberg warehouse; not a binding commitment):
| Delivery country | Guideline |
|---|---|
| Germany, Austria, Luxembourg, Switzerland, Czech Republic, Hungary | 2–3 working days |
| Belgium, France, Italy, Croatia, Netherlands, Poland, Slovakia | 2–4 working days |
| Ireland, Greece | 6–10 working days |
8. Delivery to Switzerland and Montenegro (customs)
Deliveries to Switzerland are exports to a non-EU country. For Switzerland, we accept orders from €1,000 on request. Import duties, import VAT and customs fees are borne by the recipient. Customs clearance may cause delays.
Deliveries to Montenegro are also exports to a third country. Here too, import duties, import VAT and customs fees are borne by the recipient.
9. Delivery restrictions
We cannot deliver by freight forwarder to parcel lockers, PO boxes or addresses without an unloading point.
10. Changes and cancellation
You can change or cancel your order by phone or email until the goods leave our warehouse.
11. Undeliverable shipments
If delivery is not possible for reasons for which the buyer is responsible (e.g. wrong address, absence at the agreed time) and the goods are returned to us, the buyer bears the costs. In this case, we will contact you.
12. Transport damage
On handover, check the delivery for visible damage. Accept damaged goods only with reservation and have the driver confirm the damage in writing. Report transport damage no later than 7 days after receipt to [email protected].
Your statutory warranty rights remain unaffected.
Questions about shipping: [email protected]