Shipping & delivery
Frozen all the way to you
Your specialities travel with Kühne + Nagel in a freezer truck at −18 °C, without breaking the cold chain, from the Nuremberg warehouse to your business.
Delivery countries
What applies to your country?
Choose your delivery country. We will show you the minimum order value and shipping costs at once.
Your delivery country
One click and you see right away what applies to your country.
Delivery to: Germany
- Minimum order value
- 300 €
- Free shipping from
- 1.000 €
- Delivered frozen by Kühne + Nagel, with an unbroken cold chain.
- Pickup in Nuremberg: no minimum order value.
The cold chain
How your goods travel
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Nuremberg warehouse
Stored frozen, carefully picked.
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Kühne + Nagel
In a freezer truck, at −18 °C throughout.
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Your business
To the kerbside of your delivery address.
Delivery date
Your preferred delivery day
You enter your preferred day in the cart, at the earliest 24 hours after ordering. You also enter the time window in which we can deliver. We confirm the appointment by email. For collection, you do not need to give a day or time. Before delivery, Kühne + Nagel agrees the date with you.
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At the earliest24 hours after ordering
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Confirmationby email
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NoticeKühne + Nagel contacts you beforehand
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Arrangementby phone or email
There is no shipment tracking. Instead, the carrier gets in touch personally before arriving.
Good to know
What applies to delivery
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KerbsideWe deliver to the front of your delivery address.
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Into the buildingCarrying is not included.
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No parcel lockersand no PO boxes
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SwitzerlandCustoms and import duties are paid by you as the recipient.
How long delivery to your country takes is explained in our shipping terms.
Switzerland: from a goods value of €1,000 we deliver on request. Customs may cause slight delays.
Order unit
Carton or pallet
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By the cartonMost specialities. Combine freely, as many varieties as you like.
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By the palletSome products, pre-order only. Mix within one product group.
You pre-order pallets without obligation. We confirm availability, price and delivery date to you personally.
Collect yourself
Collection in Nuremberg, no shipping costs
Nearby? Choose “Collection” at checkout. Then we charge no shipping and there is no minimum order value. As soon as your order is ready, we will contact you personally and arrange the collection time with you.
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Shippingfree
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Nuremberg warehouseKurt-Nagel-Platz 1, 90475 Nürnberg
Please bring a cool box or a refrigerated vehicle so the goods stay frozen.
On receipt
Three things worth doing
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Check the delivery
Count the cartons and look for visible damage while the driver is there.
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Record the damage
Accept damaged goods only with reservation, have the driver confirm in writing and take a photo.
Delivery countries
We deliver across Europe
Many countries can order directly here in the shop. We supply all other European countries on request, just get in touch.
Your country isn't listed yet?
Ask us anyway. We'll personally check how our specialities can reach you and get back to you quickly.
Callback
We will call you back
In the middle of service? Leave your number and we will call at a time that suits you.